Sunday, November 21, 2010

Power Cycle (Network Issues)

Power cycle is a term generally used to refer to turning an electronic device off and back on and usually refers to computers and network devices such as a router and/or a moment.

Have you had issues when your computer is unable to connect to the internet either you are directly connected to the modem or through a router?  This is exactly the reason why we would want to do power cycling.

When you call Technical support for issues similar to what is mentioned above, if you have called once before, you may have noticed you are told to power cycle the computer and other network/electronic devices before any further troubleshooting.

This is a best practice actually and I would recommend you doing so first before calling technical support which would make you wait on phone and on queue after having to go through a lot of numbers to press to get to the correct department.

In today's blog, I'm going to share to you how you should do the power cycle as the order of which you do it is very important.
1. Turn the computer off. (If the computer won't shut down, hold the power button for 5 to 10 seconds.

2. Turn the router  (wireless or wired) off.  If it doesn't have a button for switching the device off and on, you may unplugged it from the power source.

3. Then turn off the modem, by also unplugging the power cord from the source.

4. Wait.... yes... wait for at least a minute (and please don't cheat)

5. Then plug the modem back on (if a DSL/Cable Modem, you usually would have to wait until indicator for broadband/dsl signal is lit steady.  However, please refer to your modem's manual as to what to wait for or which indicates DSL has already initated).

6. Turn Router on. Give it about 30 seconds to initialized before turning the computer back on.  (If you don't have a router, just skip steps 2 and 6.

7. Finally turn the computer on.  Most of the time, if there is not service interruption, this usually solves the problem.

I hope this blog/tip helps you.
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